Terms & Conditions

Try-On Policy, In Studio

Our dress hire service is committed to providing an exceptional experience while maintaining the highest standards of garment quality. Below is our try-on booking policy to ensure a smooth and enjoyable process for all customers.

Booking Policy for Dress Hire

Appointment Duration

  • Appointments are 30 minutes duration.

  • 20/25 minutes are recommended for browsing/trying on.

  • Please allow remaining 5/10 minutes to complete your booking at the end of your session

Garment Quality Standards

We take pride in the quality of our dresses. To maintain this standard, we kindly ask all customers to avoid trying garments with a freshly applied tan and be considerate with makeup. This precaution helps prevent any transfer of colour to our garments. Please note that a cleaning fee will be charged if any staining occurs during try-on times.

Damage Policy

We understand that accidents can happen while trying on dresses. If any damage occurs during your appointment, I encourage honesty. I am ALWAYS happy to work together to ensure a positive experience & outcome for everyone involved.

HIRE POLICY

Payment Methods

Payment can be made to Take Trend via cash, debit, credit or bank transfer. If paying by bank transfer, proof of payment must be sent prior to leaving with the dress/garment or to secure garment/dress booking

Payment and Bond

Payment for your hire must be made in full to secure your booking. Without payment, your dress/garment cannot be held. A bond will be required for the hire of your dress/garment. The bond will be determined at the sole discretion of Take Trend, based upon the retail value of the dress/garment. The bond will be required to be deposited prior to collection of your dress/garment or prior to release for postal hires. The bond will be reimbursed at the sole discretion of Take Trend upon assessment of the dress/garment following return, provided there is no damage. The client will be notified within 24 hours of the release of the bond if applicable. See Damage, Soiled, Replacement Garment and Bond Release.

*BOND returned in full should you cancel your upcoming hire.

Cancellation Policy

We do not offer refunds. 50% of your booking fee will be credited if the cancellation is made outside of two weeks prior to your event. Within two weeks of your event, no credit will be given.

If you wish to change your garment, please contact Take Trend via Instagram or Facebook a minimum of two weeks prior to your event. Outside of the two week period enables a straight swap (with price differences amended/credited), understanding that all garments are subject to availability. Changing your garment within two weeks of your event will require a new hire, with the new hire fee paid in full.

Damage, Soiled, Replacement Garment and Bond Release

Take Trend understands accidents happen and small damages can be common! If your dress/garment is damaged or soiled, please take a photo of the damage/soil prior to dress/garment return and send it through to Take Trend on facebook or instagram. The client agrees that should the hired dress/garment require repair or additional cleaning, the bond will be used to cover this expense.

The client agrees that if the dress/garment is deemed irreparable (at the sole discretion of Take Trend), the customer will be required to pay the full RRP of the dress/garment to be replaced. The same applies if the dress is not returned, lost or stolen.

Collection

Your dress/garment may be collected 1-2 days prior to your event. The hire period is four days, inclusive of the day your dress/garment is collected. Extended hire options are available for an additional fee. In collecting the dress/garment, you are responsible for checking its condition. If you do not raise concern upon collection, you are presumed to be satisfied with the condition of the dress/garment.

Returns

The dress/garment is to be returned to the Take Trend drop point, by 10am on the MONDAY following your event (unless otherwise arranged). Please notify Take Trend if your garment is late, we do understand life can get in the way! A fee of $10 per day will be charged for each day the dress/garment is delayed beyond the agreed return date. This payment will be debited from the "bond".

If your rental is posted, you are required to return the dress/garment in the prepaid return satchel on the MONDAY following your event (unless otherwise arranged). The satchel must be taken to the Post Office or dropped in a YELLOW post box.

Shipping

Take Trend charges $30 for express delivery (pre-paid return satchel included). Postal hire dress/garment will arrive 1-2 days prior to your event. All deliveries are marked authority to leave, unless otherwise arranged.

You understand that by granting authority to leave, releases Take Trend of all responsibility and liability of orders left unattended and that this responsibility and liability transfer to you, as the client, on delivery.

Cleaning

The client agrees not to attempt to clean, alter or iron/press your dress/garment. Professional cleaning is included in the hire fee. The client agrees not to remove any tags from the dress/garment.

Thank you for your understanding and cooperation. We look forward to helping you find the perfect dress!

Check out our "T & C's" highlight on Instagram to see our HIRE AGREEMENT. This is required to be signed to confirm your booking.